How to Buy Through MuleBuy: Step-by-Step
This guide walks you through the complete buying process from finding the spreadsheet to receiving your order.
Step 1: Understand the Category
Start by browsing this site to understand the category you are interested in. Each category page explains what to look for, common mistakes, and QC points. This context helps you make better decisions when you open the spreadsheet.
Step 2: Open the Spreadsheet
Navigate to the spreadsheet and filter by your category. Use the size, color, and batch filters to narrow down your options. Read the notes column for any batch-specific warnings.
Step 3: Click to the Full Catalog
When you find an item you like, click the link to open the full catalog on the main site. This gives you access to all the photos, size charts, and detailed descriptions.
Step 4: Add to Cart and Order
Add the item to your cart and proceed through checkout. Double-check the size, color, and batch code before confirming.
Step 5: Wait for QC Photos
After the item arrives at the warehouse, you will receive QC photos. Inspect them carefully using the checklist from our QC guide. If you find issues, request a replacement before shipping.
Step 6: Ship and Track
Once you approve the QC photos, the item will be shipped. Track the package and be patient. Shipping typically takes 15-25 days depending on the method.
Step 7: Receive and Inspect
When the package arrives, inspect it immediately. Compare it to the QC photos and the reference images. If there are issues, document them and contact support.
Bottom Line
The process is straightforward but requires patience and attention to detail. The spreadsheet is your starting point, not your endpoint. Use it to narrow down options, then verify everything before you commit.
